In the age of the Internet, a good reputation is more important than ever for entrepreneurs and service providers - all too often these days, the customer's first contact is via search engines such as Google. Inevitably, in this context, one's own range of services is measured directly against the existing Google ratings, for some these are even the central decision criterion for the conclusion of a contract.
Careful reputation management is therefore all the more important - negative reviews have a sensitive effect on your own reputation. But it is not uncommon for unfair reviews to contain illegal content or to be classified as illegal in and of themselves. Protection through freedom of expression is therefore ruled out, which, conversely, enables corresponding reviews to be removed.