Benedict Schreiber
Lawyer
In the age of the Internet, a good reputation is more important than ever for entrepreneurs and service providers - all too often today, the first contact on the part of the customer is made via search engines such as Google. Inevitably, in this context, your own range of services is measured directly against the existing Google ratings, for some these are even a central decision-making criterion for the conclusion of the contract.
Careful reputation management is therefore all the more important - negative reviews have a sensitive effect on your own reputation. But it is not uncommon for unfair reviews to contain illegal content or to be classified as illegal in and of themselves. Protection through freedom of expression is therefore ruled out, which, conversely, enables corresponding reviews to be removed.
Deletion possible in many cases
There is a very good chance of deletion if, from a legal point of view, negative reviews are to be qualified as untrue factual assertions or defamatory criticism. Sometimes it also happens that reviewers only give a one-star rating without any comment or that there is no contractual relationship at all with the reviewer. In these cases, too, deletion is possible. The right to freedom of expression finds its limits here in the personal rights of those who are wrongly badly rated.
In any case, you are well advised to always keep an eye on your public appearance - because negative reviews can very quickly have a damaging effect on your business and thus have far-reaching consequences.
However, with the right approach and legal reasoning, you have good cards to maintain or restore your reputation.
Our lawyers will be happy to assist you and will first check your assessments with regard to the chances of success for deletion. After this, we will immediately take care of a first request for deletion at a transparent flat rate per review - this way you can continuously maintain your good image as conveniently as possible!
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