Flight canceled due to Corona virus
Lufthansa cancels flights to and from China due to corona virus - are affected passengers entitled to compensation of € 600?
Like British Airways, Lufthansa canceled its flights to and from China because of the corona virus. In such a case, passengers affected by the cancellation of a long-haul flight are generally entitled to compensation under the European Passenger Rights Regulation in the amount of € 600 per person. The airline is only not obliged to make a payment if it can prove that the cancellation is due to an exceptional circumstance. Such an extraordinary circumstance could be seen in the spread of the corona virus. However, the German authorities have officially issued only a partial travel warning for the city of Wuhan and the province of Hubei. In our opinion, the prerequisites for a mandatory cancellation of flights to the unaffected part of China are therefore not met, so that Lufthansa accordingly Payment of compensation of € 600 per person is committed. Other airlines are still flying to the unaffected part of China and Lufthansa itself is still carrying out individual flights to bring passengers back. These circumstances also speak for the spread of the corona virus according to the current situation no exceptional circumstance for cancellations of flights to the unaffected part of China.
If you are affected by a cancellation, you should make a claim with Lufthansa. We would be happy to assist you.