Like British Airways, Lufthansa has canceled its flights to and from China due to the corona virus. In such a case, passengers who are affected by the cancellation of a long-haul flight are entitled to a compensation claim of €600 per person under the European Air Passenger Rights Regulation. The airline is only not obliged to make a payment if it can prove that the cancellation is due to an extraordinary circumstance. One such exceptional circumstance could be seen in the spread of the coronavirus. However, the German authorities have only officially issued a partial travel warning for the city of Wuhan and the province of Hubei. In our opinion, the prerequisites for a mandatory cancellation of flights to the unaffected part of China are not met, so that Lufthansa accordingly Payment of compensation of € 600 per person is committed. Other airlines are still flying to the unaffected part of China and Lufthansa itself is still carrying out individual flights to bring passengers back. These circumstances also speak for the spread of the corona virus according to the current situation no exceptional circumstance for cancellations of flights to the unaffected part of China.
If you are affected by a cancellation, you should make a claim with Lufthansa. We would be happy to assist you.
What about the people who got stuck "somewhere" whose return flights have been canceled. Airlines offer refunds, but customers want to go home - no money back.
If you get stuck somewhere due to a flight cancellation, we will of course support you. In this case, you can also get hotel, reimbursement of meals, etc. from the airline.
With kind regards,
Michael Gabler
Lawyer
Fork & Hendel
Lawyers PartmbB
Bajuwarenstr. 2e
93053 Regensburg
0941-307 948 90