Price dumping when returning a car
how to defend yourself against unwanted residual value offers
It doesn’t matter whether it’s a financed car purchase with a guaranteed right of return or residual value leasing: the (new) dream car is usually already planned in before the final installment is paid – as is the amount of the final installment itself. No wonder, because this is usually fixed when the contract begins. It is not uncommon for drivers to be faced with a nasty surprise at exactly this point.
For the dealership, relevant contract clauses that are directly related to the determination of the residual value offer excellent leeway to depress the current value of the vehicle. As a result, it is not uncommon for all kinds of technical repairs to be necessary or for external deficits to be eliminated in a seemingly time-consuming process. If the driver does not play along here, he must fear serious consequences. These range from substantial deductions from the final installment to the total refusal of the dealer to pay or accept the vehicle.
This is regularly underpinned by a residual value determination by the dealership itself. This should be neutral - but it is noticeable that the residual value shown here is usually well below the residual value calculated in advance or the final installment. It is obvious that this does not correspond to reality: the lower the buyback price, the higher the dealer's margin.
It is therefore important: If there are indications of possible claims by the dealer in advance, these should be documented and a separate report obtained directly. You should also discuss this with your legal protection insurance in advance as to whether it will cover the costs for such an expert opinion. In any case, you should personally take part in the dealer assessment of the vehicle.
If you are also presented with an offer that is significantly too low or a substantial discount is charged, do not hesitate to contact us - our lawyers will be happy to help you determine and enforce your claims!
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